Pharmacy Customer Service Supervisor

Strive pharmacy; Mesa (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Employer-paid healthcare coverage

Free Strive compounded medications for

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Job summary

Strive Pharmacy in Mesa, AZ is seeking a Full-Time Call Center Manager to lead and optimize our patient and provider service operations onsite. You will train, coach, and motivate staff while monitoring call quality and productivity to ensure top-tier service.

The role emphasizes collaboration, accountability, and continuous improvement, with a strong focus on compliant processes and excellent communication. Competitive benefits and a supportive work culture are offered.

Qualifications

• Proficiency with call center and workforce management applications
• GED or high school diploma
• Clean criminal record with no felonies
• Completed and passed a recognized PTCB course
• 2+ years call center leadership experience
• 2+ years pharmacy experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities

Responsibilities

• Lead the call center staff and manage day-to-day operations for the call center to support pharmacy operations
• Collaborate with management to develop and implement strategies that enhance operational efficiency and customer experience
• Models and cultivates behavior that encourages collaboration, accountability, and extraordinary customer service
• Provide valuable input to promote continuous quality improvement
• Interpret performance indicators to identify areas of opportunity and address accordingly

Job description

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type: Full-Time

Position Overview:

Support and manage customer service representatives to provide and enhance exceptional service to our patients and providers while upholding quality control and compliance according to Strive’s SOPs. This role involves training, coaching, and motivating staff while monitoring call quality and productivity.

Key Responsibilities:

• Lead the call center staff and manage day-to-day operations for the call center to support pharmacy operations
• Collaborate with management to develop and implement strategies that enhance operational efficiency and customer experience.
• Models and cultivates behavior that encourages collaboration, accountability, and extraordinary customer service
• Provide valuable input to promote continuous quality improvement
• Interpret performance indicators to identify areas of opportunity and address accordingly

Required Qualifications:

• Proficiency with call center and workforce management applications
• Minimum of a GED or high school diploma
• Clean criminal record with no felonies
• Completed and passed a recognized PTCB course

Preferred Qualifications:

• 2+ years call center leadership experience
• 2+ years pharmacy experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

$55,000 - $65,000 USD

Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

The schedule is M-F, 8:30am - 5:00pm.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Strive Pharmacy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.