Clinical Care Pharmacist Manager

Strive pharmacy; Mesa (AZ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Free Strive compounded medications for

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Job summary

Strive Pharmacy, a personalized compounding pharmacy based in the United States, seeks a Clinical Care Pharmacist Manager to lead the Clinical Care Supervisors and Trainer team. The role centers on delivering accurate, compliant, and clinically sound service to patients and providers, while shaping strategic health of the clinical care function.

The ideal candidate will drive process optimization, partner with Operations, Compliance, and Training, and ensure SOP adherence and staff development.

Qualifications

• Experience with pharmacy operations and clinical decision-making.
• Proficiency in call center tools, pharmacy management systems, and workforce management software.

Responsibilities

• Lead Clinical Care Supervisors and Trainer team; set expectations and coach.
• Foster accountability and continuous improvement in clinical care.
• Conduct regular 1:1s focusing on performance and growth.
• Own process improvement initiatives from ideation to implementation.
• Collaborate with Operations, Compliance, and Training on staffing and SOPs.
• Translate strategic decisions into actionable plans and drive adoption.

Skills

Pharmacy operations

Clinical decision-making

Call center tools

Pharmacy management systems

Workforce management software

Job description

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type: Full-Time

Position Overview:

The Clinical Care Pharmacist Manager leads the Clinical Care Supervisor and Trainer team, ensuring the department delivers accurate, compliant, and clinically sound service to patients and providers. This role owns the strategic and operational health of the clinical care function—identifying process gaps, developing solutions in partnership with other department leaders, and driving those solutions through the supervisor team to the frontline. The ideal candidate is equally comfortable thinking several steps ahead on process strategy and rolling up their sleeves to make sure a change actually lands with the team.

Key Responsibilities:

• Manage and develop Clinical Care Supervisors and the Trainer, setting clear expectations, providing regular coaching, and building leadership capability within the team.
• Foster a culture of accountability, ownership, and continuous improvement across the clinical care function.
• Conduct regular 1:1s with direct reports focused on both performance and professional growth.
• Strategic Process Improvement
  • Identify recurring process, workflow, and quality issues by analyzing performance data, escalation trends, and supervisor feedback; diagnose root causes rather than one-off fixes.
  • Think strategically about long-term solutions to operational and clinical process challenges, weighing tradeoffs across quality, compliance, staffing, and patient/provider experience.
  • Own process and SOP improvement initiatives from idea through implementation.
• Cross-Departmental Partnership
  • Partner with leaders in Operations, Workforce Management, Compliance, and Training to bring clinical perspective into broader operational decisions, and to bring operational reality into clinical process design.
  • Represent the clinical care team in cross-functional problem-solving discussions, ensuring solutions work in practice, not just on paper.
  • Collaborate with Workforce Management and Operations leadership on staffing, scheduling, and service-level strategy.
• Execution & Change Management
  • Translate strategic decisions into clear, actionable plans that supervisors can execute with their teams.
  • Work with supervisors to determine the most effective way to disseminate process changes downstream, tailoring the approach to the team and the change.
  • Get creative with how change is communicated—the goal is understanding and adoption, not just notification.
  • Stay connected with the broader clinical care team, not just supervisors, to gather real-time feedback on how changes are landing, and adjust course as needed.
• Quality, Compliance & Clinical Escalation
  • Serve as the escalation point for the most complex clinical or process-related issues supervisors bring forward.
  • Ensure the department maintains adherence to SOPs, pharmacy regulations, and quality standards.
  • Champion a culture of proactive reporting and continuous improvement, particularly around patient safety, medication errors, and adverse events.
• Documentation & Training Oversight
  • Oversee the development and maintenance of training and process documentation, in partnership with the Trainer, to ensure consistency across the team.
  • Provide clinical and frontline input into policy and SOP development.

Required Qualifications:

• Experience with pharmacy operations and clinical decision-making
• Proficiency in call center tools, pharmacy management systems, and workforce management software

Preferred Qualifications:

• 3+ years of leadership experience in a pharmacy or call center setting, including experience leading through other leaders (managing supervisors, not just individual contributors)
• Demonstrated strategic and analytical thinking, with the ability to translate data and trends into actionable process improvements
• Strong track record of cross-functional collaboration and stakeholder management
• Skilled in change management and communication, with the ability to build buy-in and drive adoption of new processes
• Excellent verbal and written communication skills
• Empathetic leadership and conflict resolution abilities

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid health care coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Strive Pharmacy’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.