Pharmacy Customer Service Rep — PTO & Training Included

Lincare; Loves Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare in Loves Park, IL is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions, educate customers about products and services, and log interactions in the computerized records system. The role involves assessing needs for additional products or services, verifying physician orders, updating demographics, and ensuring accurate order entry.

Strong communication and basic computer skills are required.

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Document analysis

Pharmacy terminology

Communication

Train others

Math and dosing

Follow instructions

Education

HS Diploma or GED

Licensing requirements per location

Tools

Computerized records system

Job description

Lincare in Loves Park, IL is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions, educate customers about products and services, and log interactions in the computerized records system. The role involves assessing needs for additional products or services, verifying physician orders, updating demographics, and ensuring accurate order entry.

Strong communication and basic computer skills are required.