Pharmacy Customer Service Associate

Walgreens; Woburn (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a customer-focused individual to enhance customer experiences and support pharmacy operations. The role includes engaging with customers, managing transactions, and ensuring compliance with safety regulations. Ideal candidates will possess strong communication skills and be flexible with working hours.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes transactions and manages inventory.
• Supports pharmacy operations under supervision.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or related items.
• Registers customer purchases, handles cash, processes returns, refunds, and exchanges, and assists in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and checking for interactions under supervision.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy safety and quality.
• Handles non-urgent phone calls, processes third-party prescription claims, and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and handling warehouse claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, performs resets, and assists with product placement and stock rotation.
• Maintains knowledge of store systems and equipment, provides photo services, manages web order pickups, and supports store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.

Training & Personal Development

• Earns and maintains PTCB certification or relevant state certification/registration.
• Attends training sessions, completes required coursework, and keeps up-to-date with healthcare and pharmacy news and developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.