Pharmacy Customer Service Associate

Walgreens; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a dedicated individual to enhance customer experience by providing excellent service and assisting pharmacy operations. The role includes managing transactions, maintaining store organization, and supporting team relationships. Ideal candidates will have strong communication skills and a commitment to customer satisfaction.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in the practice of pharmacy.
• Handles transactions and maintains store cleanliness.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under supervision in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers by greeting them and offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, and efficient service to customers.
• Recommends items and assists in locating products.
• Handles transactions, including voids, returns, refunds, and exchanges, and assists customers in-store.
• Maintains cleanliness and organization of store areas, manages inventory, and ensures proper merchandising.
• Supports pharmacy operations, including data entry, prescription filling, verification, and error reporting.
• Handles communication with physicians and third-party claims processing.
• Supports inventory management and ensures compliance with applicable laws and policies.
• Assists in store displays, product placement, and stock rotation.
• Provides photo services and web order fulfillment.
• Maintains store appearance and supports team relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.