Pharmacy Customer Service Associate

Walgreens; Southbridge (MA); On-site; USD 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Pharmacy Customer Service Associate to enhance customer experiences and support pharmacy operations. In this role, you will engage with customers, assist in prescription processing, and ensure efficient service at the checkout. Your contributions will help maintain a welcoming environment and support the pharmacy team in delivering quality care. If you are passionate about healthcare and customer service, this is an exciting opportunity to grow and develop your skills in a dynamic setting.

Qualifications

• Fluency in English is required.
• Must be willing to work flexible hours including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in pharmacy practice and processes prescriptions.
• Engages customers, resolves issues, and ensures a positive experience.

Skills

Customer Service

Communication Skills

Math Skills

Computer Skills

Education

High School Diploma

PTCB Certification

Job description

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Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients, greets them, offers assistance, resolves issues, and answers questions to ensure a positive experience.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items, processes transactions, manages inventory, and supports pharmacy activities including prescription filling and inventory management.

Training & Personal Development

• Earns and maintains PTCB certification, attends training, and stays updated on healthcare developments.

Qualifications

• Must be fluent in English.
• Willing to work flexible hours, including evenings and weekends.
• Preferred: experience in retail, prior Walgreens experience, good math, computer skills, and PTCB certification.