Pharmacy Customer Service Associate

Walgreens; Ashburn (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences in a dynamic retail environment. This role emphasizes providing friendly and efficient service while supporting pharmacy operations. You will engage with customers, assist with their needs, and ensure compliance with pharmacy standards. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity offers a rewarding experience with flexible hours and personal development through ongoing training.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluency in English is required.

Responsibilities

• Engages customers to ensure a positive experience and resolves issues.
• Assists the pharmacist with prescriptions and patient information.

Skills

Customer Service

Pharmacy Systems

Cash Register Operation

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information, and processes prescriptions in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides friendly, fast, and efficient service; recommends items and assists with product location.
• Handles transactions, including voids, refunds, and exchanges; maintains cleanliness and organization of shelves and counters.
• Supports pharmacy duties such as entering patient information, filling prescriptions, verifying accuracy, and assisting with workflow.
• Reports prescription errors immediately, complies with pharmacy policies, and adheres to legal and safety standards.
• Handles telephone inquiries, processes third-party claims, manages inventory, and maintains compliance with laws regarding regulated products.
• Constructs displays, assists with product placement, and manages stock rotation and store cleanliness.
• Provides photo services, web pick-up support, and assists with store maintenance and policy adherence.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional Requirements

• Must be fluent in English (except Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.