Pharmacy Customer Service Associate

Walgreens; Avon Lake (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer interactions and ensure satisfaction. In this dynamic role, you will engage with customers, provide assistance, and resolve issues while modeling best practices in customer service. You will also support pharmacy operations, manage transactions, and maintain store organization. This position offers an opportunity to grow within the healthcare and pharmacy sector while participating in ongoing training and development. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and participates in ongoing training.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and supports pharmacy activities efficiently.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Job description

The job description provides a comprehensive overview of the responsibilities and qualifications for the role. However, it can be improved in terms of formatting and clarity to enhance readability and engagement.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion items.
• Handles transactions at the cash register, including processing sales, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and merchandising of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy activities, including entering patient and drug information, filling prescriptions, verifying medicines, and assisting pharmacists with workflow and inventory management.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy operations and quality standards.
• Handles non-urgent phone calls and processes third-party prescription claims efficiently.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products and maintains proper product displays and stock rotation.
• Provides photo services and web order fulfillment, and maintains store cleanliness and organization.
• Follows all company policies and maintains respectful relationships with coworkers. Completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and continuing education to stay current in healthcare and pharmacy practices.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.