Pharmacy Customer Service Associate

Walgreens; Elyria (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks dedicated individuals to enhance customer experience and support pharmacy operations. In this dynamic role, you will engage with customers, assist with transactions, and ensure compliance with pharmacy regulations. Your contributions will directly impact customer satisfaction and operational efficiency. Join a team that values training and personal development, where you'll have the opportunity to earn certifications and stay updated on healthcare developments. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Fluent in English, capable of providing exceptional customer service.
• Must maintain PTCB certification or relevant state certification.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Processes transactions and assists pharmacists with prescriptions.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

High School Diploma

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Processes transactions at the cash register, including handling cash, refunds, exchanges, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, conducts inventory, and records stock levels.
• Assists pharmacists by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and checking for interactions.
• Reports prescription errors immediately to the pharmacist and complies with company policies regarding pharmacy errors and quality improvement.
• Adheres to the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and handling claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups.
• Assists with product placement, stock rotation, and store cleanliness.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos and promotional products.
• Manages web order pick-up responsibilities.
• Supports store maintenance and adheres to company policies, fostering respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Earns and maintains PTCB certification or relevant state certification.
• Attends training sessions, completes continuing education, and stays updated on healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.