Pharmacy Customer Service Associate

Walgreens; Severna Park (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer satisfaction through friendly and efficient service. This role involves engaging with customers, assisting with transactions, and supporting pharmacy operations. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service. Join a dynamic team where your contributions will directly impact the customer experience and help maintain a clean and organized store environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Fluent in English for effective communication with customers.
• Maintains PTCB certification for pharmacy operations.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Supports pharmacy operations and maintains compliance with safety standards.

Skills

Customer Service

Communication Skills

Problem Solving

Inventory Management

Attention to Detail

Education

High School Diploma

PTCB Certification

Tools

Cash Register

Store Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or additional products to customers.
• Handles transactions at the cash register, including processing payments, returns, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions as directed.
• Supports pharmacy operations by entering patient and drug information, assisting with prescription filling, verifying medication accuracy, and supporting workflow management.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone inquiries, processes third-party claims, and performs clerical tasks as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and files claims for discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains product displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with food and product placement, stock rotation, and restocking procedures.
• Operates store systems and equipment knowledgeably.
• Provides photo area services, including digital passport photos and promotional products.
• Supports web order pick-up and delivery services.
• Maintains store cleanliness and appearance, and fosters respectful relationships with coworkers.
• Completes special assignments and additional tasks as assigned.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through designated training programs.
• Attends training sessions, completes required coursework, and keeps up-to-date with healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.