Pharmacy Customer Service Associate

Walgreens; Miramar (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company dedicated to providing a distinctive customer experience. In this role, you'll engage with customers, assist in pharmacy operations, and ensure a positive shopping environment. You'll be responsible for handling transactions, maintaining inventory, and supporting pharmacy staff with essential tasks. This position offers the opportunity to develop your skills in a dynamic setting while contributing to customer satisfaction. If you're passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Fluent in English and ability to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Supports pharmacy duties and maintains compliance with regulations.

Skills

Customer Service

Pharmacy Systems

Inventory Management

Communication

Education

High School Diploma

PTCB Certification

Tools

Point of Sale (POS) System

Pharmacy Software

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice by using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to enhance customer satisfaction.

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items and trade-up or companion products to customers.
• Handles transactions, including voids, returns, refunds, and exchanges; assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy duties such as entering patient and drug info, filling prescriptions, verifying medicines, and assisting with workflow.
• Reports prescription errors immediately and adheres to pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing.
• Handles non-urgent calls, processes third-party claims, and performs clerical duties as directed.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and files claims for overages or shortages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos and promotional products.
• Handles web order pickups and assists with store cleanliness and maintenance.
• Follows all policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.