Pharmacy Customer Service Associate

Walgreens; Orlando (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance the shopping experience for customers. In this role, you will engage with customers, resolve inquiries, and ensure a welcoming environment. You'll also manage transactions, assist with pharmacy operations, and maintain store cleanliness. This position offers an excellent opportunity for personal development and training in a dynamic retail setting. If you're passionate about helping others and enjoy a fast-paced environment, this role is perfect for you.

Qualifications

• Fluent in English for effective communication with customers.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Operates cash register and handles transactions efficiently.

Skills

Customer Service

Communication

Cash Handling

Inventory Management

Education

High School Diploma

Tools

Cash Register

Pharmacy Software

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or related items to customers.
• Operates the cash register, handles transactions, and processes returns, refunds, and exchanges. Assists customers in locating products in-store.
• Maintains cleanliness and merchandising of counters and shelves, manages inventory, and records transactions. Assists with pricing merchandise as directed.
• Supports pharmacy operations under supervision, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and reports discrepancies.
• Ensures compliance with laws regarding regulated products such as tobacco and alcohol.
• Creates and maintains store displays, performs resets, and manages product placement according to policies.
• Assists with food and product organization, stock rotation, and restocking.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos and promotional products.
• Manages web order pickups and delivers to customers.
• Supports store cleanliness and appearance, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.