Pharmacy Customer Service Associate

Walgreens; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. This role focuses on providing efficient service, assisting with sales transactions, and ensuring the store is well-organized and welcoming. Ideal candidates will have strong customer service skills and a commitment to maintaining high standards in pharmacy practices. Join a dynamic team that values flexibility and personal development, offering opportunities to grow in a supportive environment. If you are passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Maintain PTCB certification and complete required training.
• Assist pharmacists with prescription processing and inventory management.

Responsibilities

• Engage customers and assist with products and services.
• Support pharmacy operations and maintain store cleanliness.

Skills

Customer Service

Sales Transactions

Pharmacy Support

Inventory Management

Education

PTCB Certification

Job description

Job Description

This role involves providing a distinctive and delightful customer experience, assisting pharmacists under supervision, and ensuring efficient store operations. Responsibilities include customer service, sales transactions, pharmacy support, inventory management, and maintaining store appearance.

Customer Experience

• Engage customers and patients, greet them, and assist with products and services.
• Resolve customer issues, answer questions, and model customer service best practices to ensure a positive experience.

Operations

• Provide courteous, friendly, and efficient service to customers.
• Recommend products and assist with sales, including operating cash registers and handling transactions.
• Assist pharmacists with prescription processing, medication retrieval, and verifying accuracy.
• Report prescription errors immediately and adhere to pharmacy policies and quality standards.
• Support inventory management, store display setup, and stock rotation.
• Maintain store cleanliness and organization, including food and product placement.
• Provide photo services and web order fulfillment.
• Assist in store maintenance and uphold company policies and respectful coworker relationships.

Training & Personal Development

• Maintain PTCB certification and complete required training and continuing education.

Additional Requirements

• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.