Pharmacy Customer Service Associate

Walgreens; Ocoee (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht engagierte Mitarbeiter, die eine außergewöhnliche Kundenbetreuung bieten. In dieser spannenden Rolle werden Sie die Möglichkeit haben, mit Kunden zu interagieren, ihre Bedürfnisse zu verstehen und Lösungen anzubieten. Sie werden auch an der Unterstützung von Apothekenoperationen beteiligt sein, was eine wichtige Rolle in der Gesundheitsversorgung spielt. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Fließend in Englisch, Bereitschaft zu flexiblen Arbeitszeiten.
• PTCB-Zertifizierung erforderlich.

Responsibilities

• Engagiert Kunden durch Begrüßung und Unterstützung bei Produkten.
• Verarbeitet Zahlungen und hilft bei Rückgaben und Umtausch.
• Unterstützt die Apothekenbetriebsabläufe und verwaltet Bestände.

Skills

Kundenservice

Problemlösung

Interpersonelle Fähigkeiten

Education

PTCB-Zertifizierung

Job description

The job description provides comprehensive details about responsibilities and requirements, but its formatting can be improved for clarity and readability. It uses HTML tags appropriately but could benefit from clearer section separation and consistent structure. Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately and adheres to pharmacy policies and the Quality Improvement Program.
• Handles telephone inquiries and processes third-party prescription claims efficiently.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and files related claims.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, assists with resets, and manages product placement.
• Supports store maintenance and cleanliness, including exterior and interior areas.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.