Pharmacy Customer Service Associate

Walgreens; North Little Rock (AR); On-site; USD 28,000 - 34,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking a Customer Experience Associate to engage with customers, assist in pharmacy operations, and ensure a positive shopping experience. The role requires strong customer service skills, attention to detail, and the ability to work flexible hours, including evenings and weekends. Candidates must maintain PTCB certification and be fluent in English.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluency in English required.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles transactions, including payments and refunds.
• Supports pharmacy operations and inventory management.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or complementary products.
• Handles transactions at the cash register, including processing payments, refunds, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of shelves and counters, manages inventory, and records transactions as directed.
• Supports pharmacy operations by entering patient and drug information accurately, assisting with prescription filling, verifying medication accuracy, and monitoring for interactions.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and managing claims for discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains in-store displays, including promotional and seasonal setups.
• Assists with food product placement and stock rotation, following store policies.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos and promotional products.
• Manages web order pickups and delivers orders to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies and fosters respectful coworker relationships.
• Completes additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.