Pharmacy Customer Service Associate

Walgreens; McPherson (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance the customer experience in a fast-paced retail environment. This role involves engaging with customers, resolving queries, and ensuring efficient service delivery. You will have the opportunity to contribute to a positive shopping experience while managing operational tasks such as inventory management and assisting in pharmacy duties. If you are passionate about customer service and eager to grow in a supportive atmosphere, this position is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification through training and education.

Responsibilities

• Engages customers by greeting them and resolving issues.
• Processes customer purchases and maintains inventory records.
• Assists pharmacists with scheduling and workflow.

Skills

Customer Service

Communication Skills

Problem Solving

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

The provided job description is comprehensive and covers various responsibilities and requirements. However, it can benefit from improved formatting for better readability and clarity. Here is a refined version using appropriate HTML tags:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases, collects cash, and distributes change; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and drug information, filling prescriptions, verifying medicines, and checking for interactions. Assists pharmacists with scheduling and workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement.
• Ensures compliance with policies on Good Faith Dispensing and handles telephone inquiries appropriately.
• Processes manual claims for third-party prescription services and performs clerical duties as assigned.
• Supports pharmacy inventory management activities and maintains knowledge of asset protection techniques.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos and promotional products.
• Handles web order pick-up responsibilities and assists with store maintenance to ensure a clean and orderly environment.
• Follows all policies and maintains respectful relationships with coworkers. Completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification through designated training and continuing education.
• Attends training, completes required courses, and stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.