Pharmacy Customer Service Associate

Walgreens; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Pharmacy Customer Service Associate to enhance the customer experience and support pharmacy operations. In this role, you will engage with customers, assist with transactions, and ensure compliance with pharmacy regulations. Your responsibilities will include managing inventory, processing prescriptions, and providing exceptional service. Join a dynamic team that values personal development and offers flexible hours in a supportive environment. This is a fantastic opportunity for individuals with a passion for customer service and a desire to grow within the pharmacy field.

Qualifications

• Earn and maintain PTCB certification and participate in ongoing training.
• Prior retail or Walgreens experience preferred.

Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Assist pharmacists under supervision and support pharmacy operations.

Skills

Customer Service

Math Skills

Computer Skills

Inventory Management

Education

High School Diploma or Equivalent

Job description

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Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales, provide courteous checkout service, and assist customers proactively.
• Assist pharmacists under supervision, using pharmacy systems to obtain patient and drug info, process prescriptions, and support pharmacy operations.

Customer Experience

• Engage with customers, resolve issues, and ensure a positive experience.
• Share customer service best practices and maintain store appearance.

Operations

• Handle transactions, recommend products, and manage inventory and store displays.
• Support pharmacy tasks, including prescription filling, inventory management, and compliance with regulations.

Training & Personal Development

• Earn and maintain PTCB certification and participate in ongoing training.
• Work flexible hours and demonstrate good math, computer, and inventory skills; prior retail or Walgreens experience preferred.

Equal opportunity employer. Compensation ranges from $16 to $18 per hour, depending on various factors. Role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.