Pharmacy Customer Service Associate

Walgreens; Lynn (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experience and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and assisting with pharmacy tasks. Ideal candidates will have strong communication skills and a commitment to maintaining high standards of service. Join a team that values personal development and offers training opportunities in a dynamic environment. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by offering assistance with products and services.
• Handles transactions at the cash register and maintains store cleanliness.
• Supports pharmacy tasks under supervision, including filling prescriptions.

Skills

Customer Service

Communication Skills

Problem Solving

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

The provided job description is comprehensive and detailed, covering various responsibilities and requirements for the role. However, the formatting can be improved for better readability and engagement by using appropriate HTML tags. Additionally, some sections could be more concise to enhance clarity and focus.

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Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and trade-up or companion items.
• Handles transactions at the cash register, including voids, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists in pricing.
• Supports pharmacy tasks such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions, under supervision.
• Reports prescription errors immediately and adheres to company policies and the Pharmacy Code of Conduct.
• Follows Good Faith Dispensing policies during prescription activities.
• Handles non-urgent phone calls and processes third-party claims efficiently.
• Assists with pharmacy inventory management and complies with regulations regarding regulated products.
• Constructs and maintains displays, assists with product placement, and stock rotation.
• Provides photo services and web order fulfillment.
• Maintains store cleanliness and orderliness, and fosters respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.