Pharmacy Customer Service Associate

Walgreens; Kittery (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer satisfaction and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and assisting with various operational tasks. The ideal candidate will demonstrate strong interpersonal skills and a commitment to maintaining high standards of service. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Engages customers by greeting them and resolving issues.
• Maintains PTCB certification and completes required training.

Responsibilities

• Provides courteous and efficient service to customers.
• Handles transactions and assists with pharmacy operations.
• Maintains cleanliness and organization of counters and shelves.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Flexibility

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and requirements for the position. However, it can be improved in terms of formatting and clarity to enhance readability and focus.

Revised version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including voids, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and scheduling.
• Reports prescription errors immediately and complies with company policies and pharmacy regulations.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and handling related claims.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains store displays and assists with product placement and stock rotation.
• Provides customer service in the photo area and manages web order pickups.
• Supports store maintenance and adheres to company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include:

• Fluency in English (except in Puerto Rico).
• Flexibility to work evenings and weekends.