Pharmacy Customer Service Associate

Walgreens; Greenfield (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the pharmacy sector seeks a dedicated individual to provide exceptional customer service and support pharmacy operations. The role involves assisting pharmacists, managing transactions, and ensuring compliance with regulations. Ideal candidates will have PTCB certification and a commitment to customer satisfaction.

Qualifications

• Maintains PTCB certification and participates in ongoing training.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist under supervision with prescriptions.
• Handles transactions and maintains store cleanliness.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them and offering assistance, resolving issues, and answering questions to ensure satisfaction.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, and efficient service; recommends products and assists in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges; maintains store cleanliness and inventory records.
• Supports pharmacy activities such as entering patient info, filling prescriptions, verifying medicines, and checking for interactions.
• Reports prescription errors immediately and adheres to company policies, including pharmacy error protocols and Good Faith Dispensing.
• Handles calls, processes third-party claims, and supports inventory management and store display setups.
• Maintains compliance with laws regarding regulated products and assists with food and product placement as per policies.
• Provides photo services, web order fulfillment, and store maintenance.
• Follows all policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and continuing education.

Additional Requirements

• Must be fluent in English (except Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.