Pharmacy Customer Service Associate

Walgreens; Bee Cave (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Teammitglieder, die eine herausragende Kundenerfahrung bieten. In dieser Rolle sind Sie für die Unterstützung der Apotheke und die Bereitstellung von exzellentem Kundenservice verantwortlich. Sie werden die Möglichkeit haben, mit Kunden zu interagieren, ihre Fragen zu beantworten und sicherzustellen, dass ihre Bedürfnisse erfüllt werden. Durch Ihre freundliche und proaktive Art tragen Sie dazu bei, dass sich die Kunden geschätzt und zufrieden fühlen. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines dynamischen Teams werden möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• PTCB-Zertifizierung erforderlich und kontinuierliche Weiterbildung.
• Fließend in Englisch und Bereitschaft, flexible Arbeitszeiten zu akzeptieren.

Responsibilities

• Registriert Verkäufe und bietet freundlichen Kundenservice.
• Unterstützt den Apotheker bei der Verarbeitung von Rezepten.

Skills

Kundenservice

Pharmazeutische Kenntnisse

Verkaufskompetenz

Teamarbeit

Education

PTCB-Zertifizierung

Abschluss in Pharmazie oder verwandtem Bereich

Job description

Models and delivers a distinctive and delightful customer experience.

1. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
2. Assists the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

1. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
2. Models and shares customer service best practices with all team members to deliver a delightful experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., proactive help, needs identification, servicing until satisfied).

Operations

1. Provides courteous, friendly, fast, and efficient service to customers.
2. Recommends items for sale and suggests trade-up or companion products.
3. Processes transactions, handles returns, refunds, and exchanges, and assists customers in locating products.
4. Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures accurate pricing.
5. Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medications, and checking for interactions.
6. Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
7. Handles non-urgent phone calls, processes third-party claims, and performs clerical tasks as directed.
8. Supports pharmacy inventory management, including ordering, unpacking, and storage of pharmaceuticals.
9. Ensures compliance with laws concerning regulated products and maintains proper product displays and stock rotation.
10. Provides customer service in the photo area and manages web pickup orders.
11. Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
12. Completes special assignments and other tasks as assigned.

Training & Personal Development

1. Maintains PTCB certification and completes required training and continuing education.
2. Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.