Pharmacy Customer Service Associate

Walgreens; Barnegat Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, assisting pharmacists, and ensuring compliance with regulations. Ideal candidates will possess strong communication skills and a commitment to delivering exceptional service. Join a dynamic team that values personal development and offers flexible working hours, including evenings and weekends. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in pharmacy practice and processes prescriptions.

Skills

Customer Service

Pharmacy Assistance

Communication Skills

Problem Solving

Education

High School Diploma

PTCB Certification

Tools

Pharmacy Systems

Job description

Customer Service

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.

Pharmacy Assistance

• Assists the pharmacist, under supervision, in pharmacy practice in accordance with regulations. Uses pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Engagement

• Greets customers and patients, offers assistance, resolves issues, and answers questions to ensure positive experiences.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service; recommends products and assists in locating items.
• Handles transactions, including voids, returns, refunds, and exchanges; maintains cleanliness and organization of shelves and counters.
• Utilizes pharmacy systems for entering patient and drug info, filling prescriptions, verifying accuracy, and checking for interactions.
• Reports prescription errors immediately and adheres to company policies, including Good Faith Dispensing and Pharmacy Code of Conduct.
• Handles telephone inquiries, processes third-party claims, and supports inventory management activities.
• Ensures compliance with laws regarding regulated products; constructs displays and manages product placement and stock rotation.
• Provides photo services, web pick-up, and assists with store maintenance and cleanliness.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional requirements include fluency in English (excluding Puerto Rico) and willingness to work flexible hours, including evenings and weekends.