Pharmacy Customer Experience Specialist

Walgreens; Rock Falls (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens in the United States is hiring for a pharmacy team member to support both customer experience and pharmacy operations. You will assist pharmacists under supervision, process prescriptions, and ensure accurate information is entered into pharmacy systems while guiding customers to products and services.

The role emphasizes fast, courteous service, compliant handling of prescriptions, and ongoing training, including PTCB certification.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment and prior Walgreens experience.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists pharmacists in dispensing and processing prescriptions under direct supervision and uses pharmacy systems to obtain patient and drug information.

Skills

Customer service

English proficiency

Math skills

Education

PTCB certification

Tools

Pharmacy systems

Job description

Walgreens in the United States is hiring for a pharmacy team member to support both customer experience and pharmacy operations. You will assist pharmacists under supervision, process prescriptions, and ensure accurate information is entered into pharmacy systems while guiding customers to products and services.

The role emphasizes fast, courteous service, compliant handling of prescriptions, and ongoing training, including PTCB certification.