Pharmacy Customer Experience Specialist

Walgreens; Monmouth (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

Walgreens is seeking a team member to support pharmacy operations and deliver a positive customer experience in a busy retail setting. You will assist the pharmacist under supervision, process prescriptions and help customers at the register, ensuring accuracy and friendly service.

This role requires flexibility for evenings and weekends, basic math and computer skills, and prior retail exposure. Walgreens emphasizes customer care and efficient store operations across all departments.

Qualifications

• Fluent in reading, writing, and speaking English (except Puerto Rico).
• Willing to work flexible schedule including evenings and weekends.
• Six months of retail experience preferred.
• Prior Walgreens experience preferred.
• Good math and computer skills; knowledge of store inventory control preferred.
• PTCB certification preferred.

Responsibilities

• Assist pharmacist under supervision and use pharmacy systems to process prescriptions.
• Provide courteous, friendly checkout service and manage cash register transactions.
• Maintain store cleanliness, merchandising, and stock rotation.
• Deliver excellent customer experience and resolve issues.

Skills

Customer service

Cash handling

Pharmacy assistance

Store operations

Communication

Education

PTCB certification

Tools

Pharmacy systems

Job description

Walgreens is seeking a team member to support pharmacy operations and deliver a positive customer experience in a busy retail setting. You will assist the pharmacist under supervision, process prescriptions and help customers at the register, ensuring accuracy and friendly service.

This role requires flexibility for evenings and weekends, basic math and computer skills, and prior retail exposure. Walgreens emphasizes customer care and efficient store operations across all departments.