Pharmacy Customer Experience Specialist

Walgreens; Michigan; On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Michigan is seeking a Pharmacy Clerk/Customer Service Associate to deliver a distinctive customer experience. You will assist pharmacists under supervision, handle cash register duties, and help customers locate products.

The role emphasizes friendly service, accurate prescription processing, inventory management, and adherence to laws and company policies. Training includes PTCB certification and ongoing education.

Qualifications

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes continuing education credits. Maintains knowledge in healthcare and pharmacy.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly checkout service.
• Assists the pharmacist under supervision in dispensing prescriptions and processing patient information.
• Keeps counters and shelves clean, merchandised, and maintains inventory records.
• Performs clerical duties and assists with pharmacy workflow, including third-party claims processing.
• Adheres to Walgreens policies and state/local laws regarding regulated products.

Skills

Customer service

Cash handling

Pharmacy support

Team collaboration

Tools

Pharmacy software

Job description

Walgreens in Michigan is seeking a Pharmacy Clerk/Customer Service Associate to deliver a distinctive customer experience. You will assist pharmacists under supervision, handle cash register duties, and help customers locate products.

The role emphasizes friendly service, accurate prescription processing, inventory management, and adherence to laws and company policies. Training includes PTCB certification and ongoing education.