Pharmacy Customer Experience Specialist

African American Talent; Rochester Hills (MI); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Walgreens is seeking a Pharmacy Support/Customer Service Associate in Michigan to deliver courteous checkout service and assist pharmacists under supervision. You will handle transactions, help customers locate items, and support pharmacy operations while maintaining inventory and store appearance.

The role emphasizes English proficiency, flexible scheduling, and adherence to company policies, with opportunities to participate in the pharmacy workflow and customer care initiatives.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment preferred.
• PTCB certification preferred.

Responsibilities

• Register sales and provide courteous checkout service.
• Assist pharmacist under supervision with entering patient and drug information.
• Process prescriptions, verify accuracy, and support workflow.
• Maintain store cleanliness, stocking, and product merchandising.
• Assist with inventory management and handling of pharmacy related tasks.
• Handle pharmacy-related calls and clerical duties as assigned.

Skills

Customer service

English proficiency

Cash handling

Teamwork

Education

Pharmacy-related certification (PTCB) or willingness to obtain

Tools

POS systems

Pharmacy software

Inventory management

Job description

Walgreens is seeking a Pharmacy Support/Customer Service Associate in Michigan to deliver courteous checkout service and assist pharmacists under supervision. You will handle transactions, help customers locate items, and support pharmacy operations while maintaining inventory and store appearance.

The role emphasizes English proficiency, flexible scheduling, and adherence to company policies, with opportunities to participate in the pharmacy workflow and customer care initiatives.