Pharmacy Customer Experience Specialist

Walgreens; Covington (TN); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens is seeking a Pharmacy Team Member to deliver outstanding customer service, assist pharmacists under supervision, and handle cashier duties. You will use pharmacy systems, help process prescriptions, and ensure accuracy while maintaining store standards and inventory control.

The role emphasizes patient interaction, compliance with policies, and efficient service across the front-end and pharmacy operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment.
• Prefer prior Walgreens experience.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure positive experience.
• Provides courteous, friendly, fast, and efficient service; recommends items and assists in locating products.
• Performs duties as assigned by Pharmacy Manager, filling prescriptions, verifying medicine, and assisting workflow.
• Reports prescription errors to the pharmacist on duty and complies with the Pharmacy Code of Conduct.

Skills

Customer service

Math skills

Computer skills

Inventory control

English fluency

Education

PTCB certification

Job description

Walgreens is seeking a Pharmacy Team Member to deliver outstanding customer service, assist pharmacists under supervision, and handle cashier duties. You will use pharmacy systems, help process prescriptions, and ensure accuracy while maintaining store standards and inventory control.

The role emphasizes patient interaction, compliance with policies, and efficient service across the front-end and pharmacy operations.