Pharmacy Customer Care Specialist

Lincare Holdings; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service assistant in West Palm Beach, FL to support patients and healthcare providers by answering questions, resolving problems, and guiding ongoing product and service needs while ensuring compliance with physician orders.

The role involves handling inbound and outbound calls, documenting interactions in a computerized system, processing orders, verifying demographic data, and assisting with training.

Qualifications

• High School Diploma or GED.
• 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequencies and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Problem solving

Phone etiquette

Data entry

Team training

Numerical calculations

Education

High School Diploma / GED

1–3 months related experience or training

Computer entry

Tools

Automated dialer system

Computerized records system

Pharmacy terminology understanding

Job description

Lincare Holdings is seeking a customer service assistant in West Palm Beach, FL to support patients and healthcare providers by answering questions, resolving problems, and guiding ongoing product and service needs while ensuring compliance with physician orders.

The role involves handling inbound and outbound calls, documenting interactions in a computerized system, processing orders, verifying demographic data, and assisting with training.