Pharmacy CSR Helpdesk Specialist

Wipro; United States; On-site; USD 1,515,000 - 2,480,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Paid time off

Job summary

Wipro in Jefferson City, MO is seeking a Pharmacy CSR to handle medication requests primarily by phone from healthcare providers and pharmacies. The role requires applying MO HealthNet criteria using an interactive application to determine review outcomes and make accurate pre-certification decisions.

You will work with pharmacists, physicians and pharmacy staff, maintain professionalism during high call volumes, and adapt to a fast-paced environment.

Qualifications

• Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
• Prior customer service experience is required.
• Experience working directly with pharmacists and physicians is required.
• Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.

Responsibilities

• The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
• Utilize MO HealthNet criteria using an interactive application to determine review outcomes.
• Interpret and apply clinical rules and decision-making algorithms related to medications under review.
• Make final determinations regarding medication pre-certification based on established guidelines.
• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift.
• Effectively multitask in a fast-paced environment.

Skills

Customer service

Healthcare experience

Pharmacy services

Utilization review

Job description

Wipro in Jefferson City, MO is seeking a Pharmacy CSR to handle medication requests primarily by phone from healthcare providers and pharmacies. The role requires applying MO HealthNet criteria using an interactive application to determine review outcomes and make accurate pre-certification decisions.

You will work with pharmacists, physicians and pharmacy staff, maintain professionalism during high call volumes, and adapt to a fast-paced environment.