Pharmacy Prior Authorization RN - Level II Contractor

Wipro Technologies; Jefferson City (MO); On-site; USD 124,000 - 131,000; Full time

Job summary

Wipro Limited in Jefferson City, Missouri, is seeking a Second Level Pharmacy RN (Contractor) to review drug authorization requests, guided by MHD policy and nursing judgment. This role runs Monday to Friday, 7am–5:30pm CST, and requires active MO nursing licensure with strong communication skills.

Responsibilities include reviewing prior authorization decisions, using multiple systems, and providing education while guiding call center staff.

Qualifications

• Active Missouri Nursing License.
• Bachelor’s degree in Nursing with 1+ year of experience, or graduate with 2+ years.
• Varied nursing background (hospital, clinic, outpatient, UR, etc.).
• Computer Skills and Utilization Review experience desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Provide product support and resolve client queries by diagnosing issues and guiding solutions.
• Assist clients navigating product menus and understanding features.
• Troubleshoot client queries in a courteous, professional manner.
• Maintain logs of all customer queries per procedures and guidelines.
• Process and record incoming calls and emails using tracking software.
• Offer alternative solutions to retain customers and business.
• Organize ideas and communicate effectively to listeners and situations.
• Follow up with customers to record feedback and ensure SLA compliance.
• Undertake product trainings and stay current with product features.
• Participate in trainings per client requirements.

Skills

Written communication

Verbal communication

Customer service

Team leadership

Nursing knowledge

Education

Active Missouri Nursing License

Bachelor's degree in Nursing

Graduate of nursing program (2+ yrs exp)

Job description

Wipro Limited in Jefferson City, Missouri, is seeking a Second Level Pharmacy RN (Contractor) to review drug authorization requests, guided by MHD policy and nursing judgment. This role runs Monday to Friday, 7am–5:30pm CST, and requires active MO nursing licensure with strong communication skills.

Responsibilities include reviewing prior authorization decisions, using multiple systems, and providing education while guiding call center staff.