Pharmacy CSR 1

Wipro; United States; On-site; USD 1,515,000 - 2,480,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Paid time off

Job summary

Wipro in Jefferson City, MO is seeking a Pharmacy CSR to handle medication requests primarily by phone from healthcare providers and pharmacies. The role requires applying MO HealthNet criteria using an interactive application to determine review outcomes and make accurate pre-certification decisions.

You will work with pharmacists, physicians and pharmacy staff, maintain professionalism during high call volumes, and adapt to a fast-paced environment.

Qualifications

• Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
• Prior customer service experience is required.
• Experience working directly with pharmacists and physicians is required.
• Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.

Responsibilities

• The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
• Utilize MO HealthNet criteria using an interactive application to determine review outcomes.
• Interpret and apply clinical rules and decision-making algorithms related to medications under review.
• Make final determinations regarding medication pre-certification based on established guidelines.
• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift.
• Effectively multitask in a fast-paced environment.

Skills

Customer service

Healthcare experience

Pharmacy services

Utilization review

Job description

Job Title: Pharmacy CSR 1

City: Jefferson City

State/Province: Missouri

Posting Start Date: 6/15/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Pharmacy CSR Pharmacy Helpdesk:

• Hours are Monday-Friday 8:00 AM – 7:00 PM CST, and Saturday and Sunday 8:00 AM – 6:00 PM CST.
• Multiple shifts available
• Open 7 days a week
• Holiday availability required (most major holidays)

Pharmacy CSR:

Staffed by Pharmacy Technicians, LPNs (Licensed Practical Nurses), CMTs (Certified Medication Technicians), and some MAs (Medical Assistants).

Possible shifts include:

• Monday-Friday, 8:00 AM – 5:00 PM
• Monday-Friday, 9:00 AM – 6:00 PM
• Monday-Friday, 10:00 AM – 7:00 PM
• Tuesday-Friday, 9:00 AM – 6:00 PM, plus Saturdays between 8:00 AM – 6:00 PM (every Saturday required)
• Saturday & Sunday between 8:00 AM – 6:00 PM, plus three weekday shifts (9:00 AM – 6:00 PM) Includes two consecutive weekdays off

Pharmacy CSR Description:

The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.

• Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes.
• Interpret and apply clinical rules and decision-making algorithms related to medications under review.
• Make final determinations regarding medication pre-certification based on established guidelines.
• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift.
• Effectively multitask in a fast-paced environment.

Experience:

Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.

Prior customer service experience is required.

Experience working directly with pharmacists and physicians is required.

Pharmacy Technicians or Licensed Practical Nurses (LPNs) preferred.

The expected compensation for this role ranges from $17/hr to $18/hr.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits, including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.