Contract CSR: Customer Care Specialist

Wipro Technologies; Jefferson City (MO); On-site; USD 37,195 - 38,572; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Job summary

Wipro Limited is seeking a Contact Center CSR Contractor in Jefferson City, Missouri. You will professionally handle incoming calls, resolve customer issues promptly, and maintain a courteous, empathetic demeanor while delivering service that meets KPIs.

The role includes knowledge of client products, offering related services, and documenting interactions in the call-tracking system. Eligible for Wipro benefits, with potential post-offer drug screening.

Qualifications

• Experience in customer service or call center environments preferred.
• Ability to listen to customer needs and respond with empathy.
• Strong communication skills and professional tone in calls.

Responsibilities

• Professionally handle incoming calls from customers and ensure issues are resolved promptly and thoroughly.
• Demonstrate empathy and maintain a pleasant, professional tone.
• Maintain broad knowledge of client products and/or services and offer additional solutions as needed.

Skills

Call handling

Customer service

Communication

Empathy

Tools

CRM software

Job description

Wipro Limited is seeking a Contact Center CSR Contractor in Jefferson City, Missouri. You will professionally handle incoming calls, resolve customer issues promptly, and maintain a courteous, empathetic demeanor while delivering service that meets KPIs.

The role includes knowledge of client products, offering related services, and documenting interactions in the call-tracking system. Eligible for Wipro benefits, with potential post-offer drug screening.