Pharmacy Client Success Lead: SLA, Growth & Partnerships

GoGoMeds; Southgate (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

GoGoMeds seeks an experienced client relationship manager to serve as the primary liaison between the pharmacy and client accounts, ensuring contractual service delivery and identifying opportunities for expansion and improvement.

Responsibilities include monitoring SLA compliance, tracking KPIs, coordinating resolutions, and maintaining dashboards. The role also covers quarterly reviews, onboarding for new locations, and collaboration with pharmacy teams to enhance processes.

Qualifications

• 3+ years client/account management experience (healthcare/pharmacy preferred).
• Understanding of pharmaceutical operations, compounding regulations, and fulfillment logistics.
• Proficiency with CRM systems and data analysis tools.
• Strong communication and relationship-building skills.
• Problem-solving orientation with attention to detail.

Responsibilities

• Serve as primary liaison between pharmacy and client accounts to ensure contractual service delivery.
• Monitor SLA compliance across fulfillment timelines, accuracy rates, and communication metrics.
• Track KPIs: order turnaround time, fill rates, error rates, client response times.
• Escalate SLA breaches and coordinate resolutions with teams.
• Maintain SLA dashboards and provide regular reports to clients and internal stakeholders.
• Conduct quarterly business reviews with key accounts and coordinate onboarding for new locations.

Skills

Client management

Communication

Relationship-building

Problem-solving

Healthcare operations understanding

Tools

CRM systems

Data analysis tools

Job description

GoGoMeds seeks an experienced client relationship manager to serve as the primary liaison between the pharmacy and client accounts, ensuring contractual service delivery and identifying opportunities for expansion and improvement.

Responsibilities include monitoring SLA compliance, tracking KPIs, coordinating resolutions, and maintaining dashboards. The role also covers quarterly reviews, onboarding for new locations, and collaboration with pharmacy teams to enhance processes.