Pharmacy Partner Success Manager

Swoop Inc.; Tempe (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Swoop Inc. is seeking a Client Partner for NimbleRx to own post-launch success for a portfolio of pharmacy partners. You will blend relationship management, product fluency, and data-driven tactics to drive adoption, performance, and revenue growth.

As the main contact for partners, you will work with Support, Product, and Engineering to resolve issues, expand capabilities, and ensure a high-value experience. A focus on pharmacies and healthcare outcomes guides daily work.

Qualifications

• 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, or sales.
• A positive attitude and the ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Pharmacy experience highly preferred, but not required.
• A bachelor’s degree or equivalent experience.

Responsibilities

• Train and manage a book of NimbleRx pharmacy partners with proactive solutions.
• Serve as product and technical advisor, explaining NimbleRx workflows and integrations.
• Analyze partner performance data and translate insights into recommendations.
• Own the customer experience through escalations with cross-functional teams.
• Develop durable relationships with pharmacy owners and staff as primary contact.
• Stay updated on new features by coordinating with Product and Engineering.
• Use dashboards and SQL to understand account performance and opportunities.

Skills

Account management

Customer success

Communication

Pharmacy experience

Data analysis

Education

Bachelor’s degree or equivalent

Tools

SQL

Job description

Swoop Inc. is seeking a Client Partner for NimbleRx to own post-launch success for a portfolio of pharmacy partners. You will blend relationship management, product fluency, and data-driven tactics to drive adoption, performance, and revenue growth.

As the main contact for partners, you will work with Support, Product, and Engineering to resolve issues, expand capabilities, and ensure a high-value experience. A focus on pharmacies and healthcare outcomes guides daily work.