Pharmacy Care Specialist – Order & Patient Support

GoGoMeds West

Scottsdale (AZ)

On-site

USD 25,000 - 33,000

Full time

6 days ago

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Job summary

GoGoMeds West is seeking a Pharmacy Customer Service Specialist to support patients, prescribers, pharmacy partners and internal teams by resolving prescription and order-related issues in a fast-paced mail-order pharmacy environment.

The specialist uses Slack as the primary internal communication channel and coordinates with pharmacists, technicians, fulfillment, billing, inventory, quality, and shipping teams to keep prescriptions moving efficiently through the workflow.

Qualifications

High school diploma or equivalent.
Active Pharmacy Technician registration/licensure as required by state law.
1+ year of experience in customer service, healthcare, pharmacy, fulfillment, or order support.
Strong written and verbal communication skills.
Experience using business communication platforms such as Slack.
Strong computer, multitasking, and problem-solving skills.
Ability to handle confidential information and work effectively in a fast-paced environment.

Responsibilities

Respond to prescription, order, and shipping inquiries via Slack, phone, email, and other approved channels.
Research and resolve issues related to prescription processing, refills, missing information, billing, fulfillment, and delivery.
Coordinate with pharmacy, fulfillment, billing, and operations teams to resolve customer issues.
Escalate clinical questions, compliance concerns, and high-priority issues to the appropriate team.
Monitor orders through intake, fulfillment, and shipping.
Provide accurate status updates to patients, prescribers, and internal stakeholders.
Investigate and resolve delayed, damaged, missing, or incorrectly delivered orders.
Maintain ownership of issues through resolution and follow established escalation procedures.
Deliver professional, empathetic, and solution-focused customer service.
Communicate pharmacy processes, order requirements, and expected timelines clearly and accurately.
De-escalate customer concerns and ensure a positive customer experience.
Accurately document customer interactions, actions taken, and issue resolutions.
Maintain HIPAA compliance and protect patient confidentiality.
Follow company policies, pharmacy procedures, and quality standards.
Use Slack and other internal tools to communicate, manage workflows, and support cross-functional teams.
Identify recurring issues and communicate trends or process improvement opportunities.