Pharmacy Care Technician — Patient Outreach & Coordination

Jobtome; Mountlake Terrace (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision insurance

401(k) plan

Education reimbursement

Paid time off

Employee discounts

Employee assistance program

Voluntary benefits

Job summary

UnitedHealth Group is seeking a Pharmacy Care Technician to support the Optum at Home pharmacy program by assisting the Pharmacist with patient outreach, provider communication and care coordination. You will make calls, document activities, and follow up with providers, patients and pharmacies to implement recommendations and improve outcomes.

The role requires strong customer service skills, 1+ year of computer proficiency, and Washington certification.

Qualifications

• High School Diploma or GED required.
• Active Washington Pharmacy Technician Certification required.
• 1+ year of computer proficiency with Microsoft Office Suite.

Responsibilities

• Contact patients, answer calls, and schedule or reschedule appointments.
• Monitor enrollments, lab orders, and test results for timely follow-up.
• Investigate and resolve patient, billing, and pharmacy-related issues with high service standards.
• Support clinicians (RNs, ARNPs, Pharmacists) with daily operations and patient follow-up.
• Address customer inquiries and ensure accurate information and resolution.
• Maintain accurate patient records according to policies and procedures.
• Collaborate with internal and external partners to ensure continuity of care.
• Perform additional duties as assigned.

Skills

Customer service

Time management

Communication

Multitasking

Education

High School Diploma/GED

Washington Pharmacy Technician Certification

PTCB/NCCT/ExCPT Certification

Tools

Microsoft Office Suite

Job description

UnitedHealth Group is seeking a Pharmacy Care Technician to support the Optum at Home pharmacy program by assisting the Pharmacist with patient outreach, provider communication and care coordination. You will make calls, document activities, and follow up with providers, patients and pharmacies to implement recommendations and improve outcomes.

The role requires strong customer service skills, 1+ year of computer proficiency, and Washington certification.