Pharmacy Care Tech: Patient Outreach & Care Coordination

Jobtome; Everett (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off + 8 holidays

Medical Plan with HSA

Dental, Vision, Life/AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Pharmacy Care Technician to support the Optum at Home pharmacy program in Everett, WA. You will assist Pharmacists with patient outreach, provider communications, and care coordination, including calls, faxes, and follow-ups to providers, patients, and pharmacies.

The role requires strong communication, problem-solving, and organization, with duties spanning appointment scheduling, enrollment tracking, and issue resolution.

Qualifications

• High School Diploma or GED required.
• Active State of Washington Pharmacy Technician Certification required.
• 1+ year of computer proficiency with Microsoft Office Suite.

Responsibilities

• Contact patients, answer calls, and schedule or reschedule appointments in a timely and professional manner.
• Monitor and track patient enrollments, laboratory orders, and test results to ensure accurate and timely follow-up.
• Investigate and resolve patient, billing, and pharmacy-related issues while maintaining a high level of customer service.
• Support clinicians, including RNs, ARNPs, and Pharmacists, with daily operations and patient follow-up activities.
• Address customer concerns and inquiries, ensuring accurate information and effective resolution of issues.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Collaborate with internal departments and external partners to ensure continuity of patient care and service excellence.
• Perform additional duties and responsibilities as assigned.

Skills

Communication skills

Customer service

Organizational skills

Time management

Education

Active State of Washington Pharmacy Technician Certification

National Pharmacy Technician Certification (PTCB, NCCT, or ExCPT)

Tools

Microsoft Office Suite

Job description

Optum is seeking a Pharmacy Care Technician to support the Optum at Home pharmacy program in Everett, WA. You will assist Pharmacists with patient outreach, provider communications, and care coordination, including calls, faxes, and follow-ups to providers, patients, and pharmacies.

The role requires strong communication, problem-solving, and organization, with duties spanning appointment scheduling, enrollment tracking, and issue resolution.