Pharmacy Care Technician: Patient Outreach & Care Support

Jobtome; Bothell (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Short-term disability and Long-Term DI

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group, through Optum at Home, is seeking a Pharmacy Care Technician to assist Pharmacists with patient outreach, provider communication and care coordination. Schedule is Monday–Friday, 8:30am–5pm PST, at 3901 Hoyt Ave, Everett, WA.

Responsibilities include calling patients, tracking enrollments, and resolving issues to support quality care. Required: WA Pharmacy Technician Certification, HS diploma, and 1+ year MS Office experience.

Qualifications

• High School Diploma/GED is required.
• Active State of Washington Pharmacy Technician Certification is required.
• 1+ year of computer proficiency experience with Microsoft Office Suite.

Responsibilities

• Contact patients, answer incoming calls, and schedule or reschedule appointments in a timely and professional manner.
• Monitor and track patient enrollments, laboratory orders, and test results to ensure accurate and timely follow-up.
• Investigate and resolve patient, billing, and pharmacy-related issues while maintaining a high level of customer service.
• Support clinicians, including RNs, ARNPs, and Pharmacists, with daily operations and patient follow-up activities.
• Address customer concerns and inquiries, ensuring accurate information and effective resolution of issues.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Collaborate with internal departments and external partners to ensure continuity of patient care and service excellence.
• Perform additional duties and responsibilities as assigned.

Skills

Customer service

Independent work

Organizational skills

Time management

Communication skills

Computer literacy

Phone etiquette

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

UnitedHealth Group, through Optum at Home, is seeking a Pharmacy Care Technician to assist Pharmacists with patient outreach, provider communication and care coordination. Schedule is Monday–Friday, 8:30am–5pm PST, at 3901 Hoyt Ave, Everett, WA.

Responsibilities include calling patients, tracking enrollments, and resolving issues to support quality care. Required: WA Pharmacy Technician Certification, HS diploma, and 1+ year MS Office experience.