Pharmacy Care Coordinator

Jobtome; Lake Stevens (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental & Vision

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group is seeking a Pharmacy Care Technician to support the Optum at Home program by assisting pharmacists with patient outreach, provider communication, and care coordination activities. The role involves making calls, sending faxes, and following up with providers, patients, and pharmacies to implement clinical recommendations and improve patient outcomes.

The position operates Monday–Friday, 8:30am–5pm PST at 3901 Hoyt Ave, Everett, WA.

Qualifications

• High School Diploma/GED required.
• Active WA Pharmacy Technician Certification required.
• 1+ year computer proficiency with Microsoft Office Suite required.

Responsibilities

• Contact patients, answer calls, and schedule/reschedule appointments.
• Monitor enrollments, laboratory orders, and test results for timely follow-up.
• Investigate and resolve patient, billing, and pharmacy-related issues with strong customer service.
• Support clinicians (RNs, ARNPs, Pharmacists) with daily operations and patient follow-up.
• Address customer concerns with accurate information and effective resolution.
• Maintain accurate patient records per organizational policies.
• Collaborate with internal departments and external partners to ensure continuity of care.
• Perform additional duties as assigned.

Skills

Customer service

Call center

Communication

Microsoft Office

Education

High School Diploma/GED

Active State Pharmacy Technician Certification (WA)

National Pharmacy Technician Certification (PTCB/NCCT/ExCPT)

Tools

Microsoft Office Suite

Job description

UnitedHealth Group is seeking a Pharmacy Care Technician to support the Optum at Home program by assisting pharmacists with patient outreach, provider communication, and care coordination activities. The role involves making calls, sending faxes, and following up with providers, patients, and pharmacies to implement clinical recommendations and improve patient outcomes.

The position operates Monday–Friday, 8:30am–5pm PST at 3901 Hoyt Ave, Everett, WA.