Patient Support Specialist (CSR) – Daytime Healthcare Impact

GoGoMeds; Southgate (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical - PPO plan or HDHP with HSA

Paid Holidays and Vacation

Paid Basic Life Insurance

401K

Casual Dress

Dental and Vision

Job summary

GoGoMeds is seeking a full-time Patient Support Specialist (CSR) in Southgate, KY. You will handle patient inquiries via phone, email, and chat, resolve billing issues, and provide compassionate patient support.

Required: High School Diploma and Kentucky Pharmacy Technician Certificate; Saturday shift rotation; training peers; compliance with laws. Benefits include medical, dental, 401(k), and paid holidays.

Qualifications

• Experience in handling patient inquiries.
• Familiarity with billing and payments.
• Knowledge of healthcare terminology.
• Willingness to work Saturday shifts.

Responsibilities

• Receive, document and resolve patient inquiries via phone, email, and/or chat.
• Build lasting relationships with patients.
• Processing patient payments and resolve billing discrepancies.
• Support and train peers as needed.
• Comply with all state and federal laws.
• Other reasonable duties as assigned by manager.
• Work in multiple computer systems and support multiple platforms.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

High School Diploma

Kentucky Pharmacy Technician Certificate

Tools

Microsoft Office

CRM systems

Job description

GoGoMeds is seeking a full-time Patient Support Specialist (CSR) in Southgate, KY. You will handle patient inquiries via phone, email, and chat, resolve billing issues, and provide compassionate patient support.

Required: High School Diploma and Kentucky Pharmacy Technician Certificate; Saturday shift rotation; training peers; compliance with laws. Benefits include medical, dental, 401(k), and paid holidays.