Customer Service Representative

GoGoMeds; Southgate (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical - PPO plan or HDHP with HSA

Paid Holidays and Vacation

Paid Basic Life Insurance

401K

Casual Dress

Dental and Vision

Job summary

GoGoMeds is seeking a full-time Patient Support Specialist (CSR) in Southgate, KY. You will handle patient inquiries via phone, email, and chat, resolve billing issues, and provide compassionate patient support.

Required: High School Diploma and Kentucky Pharmacy Technician Certificate; Saturday shift rotation; training peers; compliance with laws. Benefits include medical, dental, 401(k), and paid holidays.

Qualifications

• Experience in handling patient inquiries.
• Familiarity with billing and payments.
• Knowledge of healthcare terminology.
• Willingness to work Saturday shifts.

Responsibilities

• Receive, document and resolve patient inquiries via phone, email, and/or chat.
• Build lasting relationships with patients.
• Processing patient payments and resolve billing discrepancies.
• Support and train peers as needed.
• Comply with all state and federal laws.
• Other reasonable duties as assigned by manager.
• Work in multiple computer systems and support multiple platforms.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

High School Diploma

Kentucky Pharmacy Technician Certificate

Tools

Microsoft Office

CRM systems

Job description

Patient Support Specialist (CSR)

GoGoMeds is located at 525 Alexandria Pike Southgate, KY 41071 and is a leading provider of premium online pharmacy services. We are focused on providing our patients with seamless experience by leveraging technology within our pharmacy to deliver superior customer interactions and service. We’re motivators, go-getters, and we’re constantly seeking out ways to improve our customer experience, processes, and ourselves. If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, GoGoMeds has the right opportunity for you!

GoGoMeds is seeking experienced full-time Patient Support Specialist (CSR) to join our talented team.

Duties will include:

• Receive, document and resolve patient inquiries via phone, email, and/or chat
• Build lasting relationships with patients
• Processing patient payments and resolve billing discrepancies
• Support and train peers as needed
• Comply with all state and federal laws
• Other reasonable duties as assigned by manager
• Work in multiple computer systems and support multiple platforms

Competencies Valued:

• Display passion for and responsibility for the customer
• Display a passion for what you do and a drive to improve
• A strong drive to complete tasks and accomplish goals
• Dependability, punctuality, and accountability
• Strong multitasking, problem solving, and prioritizing skills
• Strong stress and time management skills
• Excellent verbal and written communication
• Ability to speak and type simultaneously while using three or more computer programs
• Strong empathy and active listening skills

Preferred Qualifications:

• Bilingual a plus
• Proficiency in Microsoft Office programs
• At least 1 year of previous call center experience
• Previous experience in a medical office/facility
• Background in healthcare/ medical terminology

Required Qualifications:

• High School Diploma
• Kentucky Pharmacy Technician Certificate (required for employment and can be obtain prior to the first day of employment)
• Must be available for Saturday shift rotation (every few weeks)

What’s in it for you:

• Excellent Pay ($18 + hourly depending on experience)
• Regular, daytime hours - Shifts scheduled in advance
• Medical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disability
• Paid Holidays and Vacation
• Paid Basic Life Insurance
• 401K
• Casual Dress