Pharmacy Care Pro - Fast-Paced Customer Support

H-E-B; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

H-E-B in Mansfield, TX is seeking a Pharmacy Care Representative to deliver exceptional customer service in a fast-paced pharmacy setting. You will collaborate with Pharmacists, Technicians, and other PCRs to ensure accurate prescription handling and patient support.

The role requires strong communication, cash handling, and multitasking abilities, with adherence to HIPAA and SOPs. Prior retail pharmacy experience is a plus, and the position involves shift work including weekends.

Qualifications

• Experience in retail or pharmacy environment preferred.
• Strong customer service and communication skills required.
• Familiarity with pharmacy procedures and patient confidentiality.

Responsibilities

• Provide superior customer service in coordination with Pharmacists and Pharmacy Technicians.
• Direct calls and guide customers to appropriate personnel.
• Process prescriptions and refills in RXEVO; maintain patient profiles and paperwork.

Skills

Customer service

Pharmacy knowledge

Communication

Cash handling

Team player

Multitasking

Education

High School Diploma or GED

Tools

RXEVO system

POS system

MS Office

Job description

H-E-B in Mansfield, TX is seeking a Pharmacy Care Representative to deliver exceptional customer service in a fast-paced pharmacy setting. You will collaborate with Pharmacists, Technicians, and other PCRs to ensure accurate prescription handling and patient support.

The role requires strong communication, cash handling, and multitasking abilities, with adherence to HIPAA and SOPs. Prior retail pharmacy experience is a plus, and the position involves shift work including weekends.