Pharmacy Care Concierge

JobRx, Inc.; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

JobRx, Inc. is seeking a Customer Care Associate in Pittsburgh, PA, to provide outstanding service to customers by answering inquiries, resolving problems, and fulfilling requests. The role requires a strong focus on customer satisfaction and effective communication skills.

The ideal candidate should have a high school diploma, experience in pharmacy or medical fields is preferred, and must be proficient in CRM tools to facilitate customer interactions. This position works closely with various healthcare professionals to ensure quality service delivery.

Qualifications

• 6 months pharmacy or medical experience preferred.
• Customer orientation and ability to adapt/respond to different types of calls.
• Experience using word processing, spreadsheet, database, internet and e-mail required.

Responsibilities

• Triage queues and assign to appropriate folder.
• Manage incoming calls from customers and resolve issues.
• Track deliveries and communicate with stakeholders.

Skills

Customer support experience

Attention to detail

Active listening

Strong work ethic

Education

High School Diploma or equivalent

Tools

SalesForce

Pharmacy information systems

Job description

JobRx, Inc. is seeking a Customer Care Associate in Pittsburgh, PA, to provide outstanding service to customers by answering inquiries, resolving problems, and fulfilling requests. The role requires a strong focus on customer satisfaction and effective communication skills.

The ideal candidate should have a high school diploma, experience in pharmacy or medical fields is preferred, and must be proficient in CRM tools to facilitate customer interactions. This position works closely with various healthcare professionals to ensure quality service delivery.