Pharmacy Call Center Technician: Patient Care & Refills

UT Southwestern Medical Center; Dallas (TX); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

PPO medical plan

Paid Time Off

Retirement Programs

Paid Parental Leave

Résumé du poste

UT Southwestern Medical Center in Dallas is seeking a Pharmacy Call Center Technician to support retail and specialty pharmacies. You will work under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager and assist patients, nurses and health care providers with medication status and pharmacy services.

Requirements include High School diploma or equivalent, 1 year experience as a retail pharmacy technician, basic computer skills, data entry and English proficiency.

Qualifications

• Education High School or equivalent.
• Experience 1 year experience as a retail pharmacy technician or equivalent, and basic computer skills, data entry, filing and English (speaking, reading, writing).
• Licenses and Certifications (TSBP) REG PHARMACY TECHNICIAN Upon Hire

Responsabilités

• Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.
• Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patients medications, pharmacy services and all other inquiries.
• Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patients condition.
• Uses customer service and critical thinking skills to solve problems for patients, nurses and health care providers. Understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
• Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
• Maintains compliance with HIPAA policies and regulations.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Performs related duties as assigned or requested.

Description du poste

UT Southwestern Medical Center in Dallas is seeking a Pharmacy Call Center Technician to support retail and specialty pharmacies. You will work under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager and assist patients, nurses and health care providers with medication status and pharmacy services.

Requirements include High School diploma or equivalent, 1 year experience as a retail pharmacy technician, basic computer skills, data entry and English proficiency.