Pharmacy Technician, Call Center

The University of Texas Southwestern Medical Center; Dallas (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Retirement Program

Tuition Reimbursement

Parental Leave

Health benefits

Public Service Loan Forgiveness (PSLF)

Résumé du poste

UT Southwestern Medical Center in Dallas is seeking a Pharmacy Technician for the Call Center to support retail and specialty pharmacies under supervision.

The role emphasizes patient communication, refill processing, and coordinating care, with compliance to HIPAA and a strong focus on customer service in a fast-paced environment.

Qualifications

• 1 year experience as a retail pharmacy technician or equivalent.
• Basic computer skills, data entry, filing and English proficiency.
• Good general health and stress coping ability.
• Licenses and Certifications: TSBP Pharmacy Technician upon hire.

Responsabilités

• Handle calls in a fast-paced call center with professional, courteous responses.
• Assist patients and healthcare providers with status of medications and pharmacy services.
• Process refill requests and communicate shipments to patients.
• Verify patient and payment information and notify pharmacist of changes.
• Escalate issues to appropriate team members when needed.
• Maintain service levels and HIPAA compliance.
• Participate in departmental performance improvement and personal development.

Connaissances

Customer service

Data entry

Filing

English proficiency

Health and stress management

Formation

Pharmacy Technician Certification

Outils

Basic computer skills

Description du poste

Job Description - Pharmacy Technician, Call Center (976126)

Job Description

Pharmacy Technician, Call Center - ( 976126 )

Description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Pharmacy call center technician will support retail and specialty pharmacies at UT Southwestern. Works under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Experience
  1 year experience as a retail pharmacy technician or equivalent. and
  Basic computer skills, data entry, filing and
  English (speaking, reading, writing). Good general health and stress coping ability. Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc.
  
• Licenses and Certifications
  (TSBP) REG PHARMACY TECNICIAN Upon Hire
  

Preferred

• Experience
  Previous call center experience.
  

JOB DUTIES

• Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.
• Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patients medications, pharmacy services and all other inquiries.
• Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patients condition.
• Uses customer service and critical thinking skills to solve problems for patients, nurses and health care providers. Understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
• Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
• Maintains compliance with HIPAA policies and regulations.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Performs related duties as assigned or requested.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Copyright 2017. The University of Texas Southwestern Medical Center5323 Harry Hines Blvd., Dallas, Texas 75390Phone [phone]