Pharmacy Call Center Tech - Patient Care in Fast-Paced Team

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PPO medical plan

Preventive care coverage

Paid Time Off

TRS retirement

Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center in Dallas, TX seeks a Pharmacy Call Center Technician to support retail and specialty pharmacies under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.

Responsibilities include fast-paced call center communications with patients, nurses, and providers; processing refill requests; verifying patient data; coordinating shipments; and maintaining HIPAA compliance while delivering compassionate service.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year as a retail pharmacy technician or equivalent.
• Licenses: Texas State Board of Pharmacy Technician license upon hire.

Responsibilities

• Handle high-volume calls in a fast-paced center with courtesy and professionalism.
• Assist patients, nurses and providers with timely information about medications and services.
• Process refill requests and coordinate shipments with patients and pharmacies.
• Verify patient and payment information and escalate issues when needed.
• Apply customer service and problem-solving skills to resolve inquiries.
• Maintain HIPAA compliance and protect sensitive information.
• Aim for service levels and contribute to performance improvement initiatives.

Skills

Retail pharmacy experience

Call center experience

English proficiency

HIPAA compliance

Education

High School diploma or equivalent

Job description

UT Southwestern Medical Center in Dallas, TX seeks a Pharmacy Call Center Technician to support retail and specialty pharmacies under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.

Responsibilities include fast-paced call center communications with patients, nurses, and providers; processing refill requests; verifying patient data; coordinating shipments; and maintaining HIPAA compliance while delivering compassionate service.