Pharmacy Technician, Call Center

University of Texas Southwestern Medical Center; Dallas (TX); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

PPO medical plan

Preventive care coverage

Paid Time Off

TRS retirement

Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Résumé du poste

UT Southwestern Medical Center in Dallas, TX seeks a Pharmacy Call Center Technician to support retail and specialty pharmacies under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.

Responsibilities include fast-paced call center communications with patients, nurses, and providers; processing refill requests; verifying patient data; coordinating shipments; and maintaining HIPAA compliance while delivering compassionate service.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year as a retail pharmacy technician or equivalent.
• Licenses: Texas State Board of Pharmacy Technician license upon hire.

Responsabilités

• Handle high-volume calls in a fast-paced center with courtesy and professionalism.
• Assist patients, nurses and providers with timely information about medications and services.
• Process refill requests and coordinate shipments with patients and pharmacies.
• Verify patient and payment information and escalate issues when needed.
• Apply customer service and problem-solving skills to resolve inquiries.
• Maintain HIPAA compliance and protect sensitive information.
• Aim for service levels and contribute to performance improvement initiatives.

Connaissances

Retail pharmacy experience

Call center experience

English proficiency

HIPAA compliance

Formation

High School diploma or equivalent

Description du poste

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Pharmacy call center technician will support retail and specialty pharmacies at UT Southwestern. Works under supervision of Pharmacist, Pharmacy Supervisor or Pharmacy Manager.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education High School or equivalent.
• Experience 1 year experience as a retail pharmacy technician or equivalent. and
  Basic computer skills, data entry, filing and
  English (speaking, reading, writing). Good general health and stress coping ability. Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc.
• Licenses and Certifications (TSBP) REG PHARMACY TECNICIAN Upon Hire

Preferred

• Experience Previous call center experience.

JOB DUTIES

• Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls.
• Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patients medications, pharmacy services and all other inquiries.
• Coordinates patient care by processing refill requests, communicating information to the patient regarding shipments, verifying patient and payment information, notifying the pharmacist of issues or changes in the patients condition.
• Uses customer service and critical thinking skills to solve problems for patients, nurses and health care providers. Understands when a problem needs to be escalated to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor or administrator as appropriate.
• Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals.
• Maintains compliance with HIPAA policies and regulations.
• Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Performs related duties as assigned or requested.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.