Pharmacy Benefits Support Specialist - Onsite Plano

Doist; Plano (TX); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life and AD&D insurance

401(k)

Job summary

SmithRx is a Health-Tech company seeking dedicated call center professionals to deliver world-class member support. The role requires a 9-week onsite training and nesting period at our Plano office, with a 7:00 am–3:30 pm MT shift during training and rotating hours thereafter.

You will handle inbound/outbound calls, educate members on pharmacy benefits, resolve issues, and maintain HIPAA-compliant handling of sensitive information. Prior CRM experience is preferred.

Qualifications

• 2+ years of experience in a call center environment.
• Must be located local to Plano, TX office and onsite.
• Hybrid/work-from-home rotation available based on performance.
• Proficiency in Windows, MS Office, G-Suite.
• HS Diploma or GED.

Responsibilities

• Answer inbound calls and make outbound calls to members, physicians, and pharmacies.
• Follow-up, resolve, and document issues from member interactions.
• Route inquiries to appropriate department and conduct routine research.
• Educate members about pharmacy benefits.
• Strive for one-call resolution and HIPAA-compliant handling of PII.

Skills

Call center experience

Active listening

Empathy

Verbal communication

Written communication

CRM tools (Salesforce Service Cloud,  

Education

HS Diploma

Tools

Windows

MS Office

G-Suite

Job description

SmithRx is a Health-Tech company seeking dedicated call center professionals to deliver world-class member support. The role requires a 9-week onsite training and nesting period at our Plano office, with a 7:00 am–3:30 pm MT shift during training and rotating hours thereafter.

You will handle inbound/outbound calls, educate members on pharmacy benefits, resolve issues, and maintain HIPAA-compliant handling of sensitive information. Prior CRM experience is preferred.