Onsite Inbound Healthcare Support Specialist

SmithRx; Plano (TX); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Competitive pay

Wellness benefits including Medical,Ph

12 Paid Holidays

Paid Parental Leave Benefits

401(k) Retirement Savings Program

Short-term and long-term disability

Employee Assistance Program (EAP)

Well-stocked kitchen in office locales

Professional development and training

Onsite Plano 9-week training

Job summary

SmithRx is a rapidly growing Health-Tech company with a mission to transform the PBM sector and deliver affordable access to medications. We seek dedicated individuals for our Plano call center, delivering top-tier member service and handling inbound/outbound calls with empathy and accuracy.

The role requires a 9-week onsite training in Plano, with 100% attendance during the first 3 weeks from 7:00 am to 3:30 pm MT.

Qualifications

• 2+ years of experience working in a call center environment.
• Must be located local to our Plano, TX office as this role requires working onsite.
• Proficiency in Windows, MS Office, G-Suite required
• HS Diploma, GED, or equivalent
• Active listening, and conversational speaking skills, with a high degree of empathy
• Ability to multitask
• Excellent verbal and written communication skills
• Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
• Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
• Prior experience resolving complex issues within a call center environment is preferred

Responsibilities

• Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
• Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
• Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) and HIPAA.

Skills

Active listening

Empathy

Verbal communication

Written communication

Multitasking

Education

High School Diploma or GED

Tools

Windows

MS Office

G-Suite

Salesforce Service Cloud

Talkdesk

Job description

SmithRx is a rapidly growing Health-Tech company with a mission to transform the PBM sector and deliver affordable access to medications. We seek dedicated individuals for our Plano call center, delivering top-tier member service and handling inbound/outbound calls with empathy and accuracy.

The role requires a 9-week onsite training in Plano, with 100% attendance during the first 3 weeks from 7:00 am to 3:30 pm MT.