Multichannel Member Support Specialist – Onsite Training

SmithRx; Lehi (UT); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay

Wellness benefits package

12 paid holidays

Parental leave benefits

401(k) retirement savings

Disability insurance

EAP

Job summary

SmithRx is seeking dedicated call-center professionals to support members and providers, delivering a world-class experience. The role starts with a 9-week onsite training period at the Lehi office, 8:00 am–4:30 pm Central Time during the initial class, then shifts to assigned hours, Monday–Friday with rotating weekends and holidays.

Ideal candidates have strong communication, empathy, and data-entry skills, thriving in a fast-paced healthcare environment. Local candidates near Plano, TX?

Qualifications

• 2+ years of experience in a call center environment.
• Must be located local to the Plano, TX office as this role requires onsite work. Hybrid/work-from-home rotation available based on performance.
• Proficiency in Windows, MS Office, G-Suite required.
• HS Diploma, GED, or equivalent.
• Active listening and empathetic communication are essential.
• Ability to multitask and manage inquiries efficiently.
• Prior CRM experience with Salesforce Service Cloud or Talkdesk is preferred.
• Experience with benefits, insurance, prescriptions, or pharmacy settings is preferred.
• Experience resolving complex issues in a call center is preferred.

Responsibilities

• Answer inbound calls and make outbound calls to members, physicians, and pharmacies, delivering a world-class member experience.
• Follow-up, resolve, and document member interactions; route complex inquiries to the right team.
• Educate members about their pharmacy benefits.
• Work toward one-call resolution by becoming an expert in Pharmacy Benefits Management.
• Demonstrate a patient-centric mindset with a strong sense of urgency.
• Handle highly sensitive information with HIPAA compliance and data protection.

Skills

Call center experience

Verbal and written communication

Active listening

Empathy

Multitasking

Education

HS Diploma / GED

Tools

Salesforce Service Cloud

Talkdesk

Windows

MS Office

G-Suite

Job description

SmithRx is seeking dedicated call-center professionals to support members and providers, delivering a world-class experience. The role starts with a 9-week onsite training period at the Lehi office, 8:00 am–4:30 pm Central Time during the initial class, then shifts to assigned hours, Monday–Friday with rotating weekends and holidays.

Ideal candidates have strong communication, empathy, and data-entry skills, thriving in a fast-paced healthcare environment. Local candidates near Plano, TX?